Sala Amica (Special Assistance Waiting room)
Tel. +39 0789 563 445
email: salamica@geasar.it
INFOPOINT (Information office)
Tel. +39 0789 563 444
Whatsapp (only text messages, not voice): 345.1542636
Live Chat on the website www.geasar.it
Mail info@geasar.it
Main Parking box
Tel.: (+39) 0789 563 471
The INFOPOINT is located inside the terminal in the arrivals area.
Service is provided daily from 8 a.m. to 10 p.m.; during the summer peak period, hours are extended based on flight operations.
Our multilingual staff is available to assist passengers with all their needs, through the counter, and through the various communication channels:
COMPLAINTS, REPORTS AND SUGGESTIONS
Suggestions and complaints from users are valuable tools for improving the quality of our services.
Consistent with the requirements of Standard UNI 10600 "Submission and Handling of Complaints for Public Services," Geasar S.p.A. has prepared a special on-line form for this purpose, which can be found in the section of the Geasar website at the link https://www.geasar.it/guida-aeroporto/contattaci
Comments can also be sent by e-mail or certified mail, to the e-mail address servizioclienti@geasar.it
Complaints should clearly state: first name, last name, email address of the Customer, description of the incident with particular regard to the date.
Complaints and suggestions received are shared by the Customer Service Manager with the Managers of the various business areas involved, with whom internal verifications are carried out on what was reported, possible corrective action is defined and a response is agreed upon, to be sent to the Customer within the prescribed timeframe (30 days from receipt), as indicated by the Guidelines attached to the Enac GEN 06 circular.
PRIVACY PROTECTION
Olbia Airport combines the quality and efficiency of services with the respect and protection of privacy in accordance with Articles 13-14 of the EU Regulation 2016/679 ("GDPR"). For any kind of
information or request about the exercise of your rights you can consult the website at the dedicated page https://www.geasar.it/approfondimento/informativa-privacy-generale or contact
the Data Protection Officer (DPO) at e-mail: privacy@geasar.it certified e-mail: privacy.geasar@pec.it
