Service Charter

The Service Charter is the tool that provides passengers and airport users with complete information on the level of service that Olbia Costa Smeralda Airport offers to its users; this instrument also allows the Manager to monitor the quality standard of its services, to perform a process of continuous improvement by constantly setting targets and to compare itself with the performance of other Italian airports. The Service Charter is therefore also a declaration of the commitments undertaken by the company to improve the quality of its services.

The Service Charter is drawn up in compliance with the Guidelines issued by ENAC (Italian Civil Aviation Authority) and described in circular GEN 06 of 31.10.2014. According to the methodology indicated in the aforementioned circular, the process of monitoring the quality standard of the services provided at Olbia Airport is carried out during the different periods of the year (low, medium and high season) through both quantitative and qualitative surveys, in order to measure both the quality perceived by passengers on the different services and the quality actually provided by the Manager.

The year 2022, although still partially affected by the contingent health situations, particularly as regards the balance between the domestic and international segments, saw an important upturn in traffic at Olbia Airport, recording a total of 3,136,679 passengers.

Therefore, it was possible to resume monitoring and therefore publish all the planned indicators in the Service Charter.

Click here to download the 2023 Service Charter